APA Style

Lucia, A, D., Lepsinger, R. (1999). The Art of Science of Competency Models: Pinpointing Critical Success Factors in Organizations . California: Jossey-Bass Inc.

MLA Style

Lucia, Anntoinette, D.., Lepsinger, Richard. "The Art of Science of Competency Models: Pinpointing Critical Success Factors in Organizations". California: Jossey-Bass Inc, 1999. Text.