APA Style

Murphy, K, J. (1994). Back-to-Basics Listening: How to Minimize Conflicts and Confusion by Hearing What is "Really" Being Said . Kuala Lumpur: Golden Books Centre SSDN. BHD..

MLA Style

Murphy, Kevin, J.. "Back-to-Basics Listening: How to Minimize Conflicts and Confusion by Hearing What is "Really" Being Said". Kuala Lumpur: Golden Books Centre SSDN. BHD., 1994. Text.